Shipping Policy

Last updated: 20 August 2026

We ship across India through reputed courier partners. This policy explains how long an order takes, what it costs, and how you can track it.

1. Order processing

Orders are processed on working days (Monday to Saturday, excluding public holidays). In-stock items are quality-checked, packed and handed over to the courier within 1 to 2 working days of order confirmation. Orders placed after 4:00 pm, or on a Sunday or public holiday, are taken up on the next working day. During festive periods and large sales, processing may take an additional day.

2. Delivery timelines

Delivery time is counted from the date of dispatch, not the date of order:

• Metro cities (Delhi NCR, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad): 2 to 4 working days.
• Other cities and towns: 4 to 7 working days.
• Remote, hill and North-Eastern regions, and islands: 7 to 10 working days.

You can check the estimated delivery date for your PIN code on any product page before ordering.

3. Shipping charges

• Shipping is free on all prepaid orders above the free-shipping threshold shown in your cart.
• Orders below that value carry a flat shipping fee, which is displayed in the cart and on the checkout summary before you pay.
• Cash-on-delivery orders may carry an additional handling charge, shown at checkout.

The exact amount payable is always shown in the order summary before you confirm the order. Nothing is added afterwards.

4. Serviceable areas

We deliver to PIN codes serviced by our logistics partners across India. If your PIN code is not serviceable, this is shown on the product page and at checkout. We currently do not ship outside India.

5. Tracking your order

Once your parcel is handed to the courier, we email you the courier name and tracking number, and the tracking link appears under My Account → Orders. Tracking information can take up to 24 hours to begin updating after dispatch.

6. Delivery attempts

Our courier partners attempt delivery up to three times. Please ensure the phone number on the order is reachable. If all attempts fail, or if a cash-on-delivery parcel is refused, the shipment is returned to us; prepaid orders are refunded after the parcel reaches our warehouse, less any shipping cost actually incurred.

7. Delays

Delivery estimates are provided by our courier partners in good faith and are not guaranteed. Weather events, transport strikes, local restrictions, festival volumes and other circumstances beyond our control may cause delays. We will keep you informed and follow up with the courier on your behalf.

8. Damaged or tampered parcels

Please inspect the packaging at the time of delivery. If the parcel appears damaged, opened or tampered with, refuse the delivery and inform us the same day at [store email address], so we can raise a claim with the courier and send a replacement or refund.

9. Contact

For any shipping question, write to [store email address] or call [store phone number] between 10:00 am and 6:00 pm, Monday to Saturday.