Refund & Return Policy

Last updated: 20 August 2026

We want you to be delighted with what you receive. If a garment is not right for you, here is exactly how a return, exchange or refund works.

1. Return window

You may raise a return or exchange request within 7 days of delivery. Requests raised after this window cannot be accepted, except where the item is defective and the defect was reported within the window.

2. Condition of the product

To be eligible, the item must be:

Unused, unwashed and unaltered, with no stains, perfume, deodorant or body-odour marks.
Returned with all original tags, labels and brand packaging intact.
Complete - dupatta, bottom, lining, belt, buttons and any accessory that came with the set must be included.

Items that reach us in a condition that fails these requirements will be sent back to you, and no refund will be issued.

3. Non-returnable items

Innerwear, lingerie, shapewear and socks, for hygiene reasons.
Custom-stitched, made-to-measure or altered garments.
Items bought in a clearance or final-sale event, where marked as non-returnable on the product page.
Products damaged through use, washing contrary to the care instructions, or mishandling after delivery.

4. How to raise a return

Sign in and go to My Account → Orders.
Open the delivered order and choose Request return or exchange against the item.
Select a reason and, for a damaged or wrong item, upload clear photographs.
You will receive confirmation once the request is reviewed, usually within 48 hours.

Where reverse pickup is available for your PIN code, our courier partner will collect the parcel within 3 to 5 working days. Where it is not available, we will ask you to self-ship to our warehouse and will reimburse standard courier charges on submission of the receipt.

5. Quality check

Every returned item goes through a quality check when it reaches our warehouse. Refunds are processed after the item passes this check.

6. Refund method and timeline

Prepaid orders: refunded to the original payment source within 5 to 7 business days of the quality check being cleared. The time taken for the amount to appear in your account depends on your bank.
Cash-on-delivery orders: refunded by bank transfer to the account details you provide. Please share the account holder name, account number and IFSC when raising the request.
Any cash-on-delivery handling charge and shipping fee already paid is non-refundable, except where the return is due to our error - a defective, damaged or wrong item - in which case the full amount is refunded.
If a coupon was applied, the refund is the amount actually paid after discount.

7. Exchanges

Exchanges are offered for a different size or colour of the same product, subject to stock. Raise an exchange request in the same way as a return; the replacement is dispatched once the original item has been picked up and cleared the quality check. If the requested size is unavailable, we will process a refund instead.

8. Wrong, damaged or missing items

If you received a wrong item, a damaged item, or an incomplete set, report it within 48 hours of delivery with photographs of the product and the packaging. We will arrange a free pickup and send a replacement or a full refund, including any shipping charge paid.

9. Contact

For help with a return, write to [store email address] or call [store phone number] between 10:00 am and 6:00 pm, Monday to Saturday.