Cancellation Policy

Last updated: 20 August 2026

1. Cancelling before dispatch

You may cancel an order free of charge at any time before it is dispatched. Sign in, go to My Account → Orders, open the order and choose Cancel order. Orders usually move to dispatch within 1 to 2 working days, so please cancel as early as possible.

2. After dispatch

Once an order has been handed over to the courier, it can no longer be cancelled. You may refuse the delivery, or accept it and raise a return within the 7-day return window under our Refund & Return Policy.

3. Cash-on-delivery orders

Cash-on-delivery orders may be cancelled before dispatch at no cost. Repeatedly refusing cash-on-delivery parcels after dispatch may result in the cash-on-delivery option being disabled for your account, and in future orders requiring prepayment.

4. Refund on a cancelled prepaid order

Where a prepaid order is cancelled before dispatch, the full amount, including any shipping charge, is refunded to the original payment source within 5 to 7 business days.

5. Cancellation by RIWAAZ

We may cancel an order, in whole or in part, where the item is out of stock, the price or product information was listed incorrectly, the delivery address is outside our serviceable network, the address or contact details are incomplete or unreachable, or where we reasonably suspect fraudulent or abusive activity. In every such case, any amount already paid is refunded in full and you are informed by email.

6. Partial cancellation

If only part of an order is cancelled, the amount refunded is the value of the cancelled items. Where the remaining order value falls below the free-shipping threshold as a result, the applicable shipping fee is not charged retrospectively.

7. Contact

For help with a cancellation, write to [store email address] or call [store phone number] between 10:00 am and 6:00 pm, Monday to Saturday.