Frequently asked questions

Every product page has a Size Guide link next to the size selector. It carries body measurements in inches for that category, along with a note on how that particular cut is meant to sit. Measure a garment you already own and like, and compare.

For fitted styles such as sherwanis, gowns and stitched blouses, take the larger size; alteration down is easy, alteration up is not. For relaxed kurtas, straight-cut suits and kurtis, the smaller size usually sits better.

Unless the product page says "unstitched fabric", every item is stitched and ready to wear in the size you select. Sarees are sold with an unstitched blouse piece unless stated otherwise.

We photograph in daylight against a neutral background and avoid heavy retouching, but screens vary in calibration. Expect a very close match, with a slight difference in tone possible depending on your display.

Yes. An account lets us tie your order to live tracking, returns and reviews, and it protects you from someone else placing an order against your address. Creating one takes under a minute.

UPI, credit and debit cards, net banking and wallets through our secure payment gateway. Cash on delivery is available on eligible orders up to the limit shown at checkout, sometimes with a small handling charge.

Your card, UPI and net-banking details are entered on the payment gateway, never on our servers. We receive only a transaction reference and whether the payment succeeded.

Enter it in the coupon field in your bag and press Apply. The discount appears in the price breakdown immediately. One coupon can be applied per order, and some coupons are limited to a gender, a minimum order value or a single use per customer.

Failed transactions are auto-reversed by your bank, usually within 3 to 5 working days. If the amount has not returned by then, write to us with your order number and the transaction reference and we will follow it up with the gateway.

Orders are dispatched within 1 to 2 working days. Delivery then takes 2 to 4 working days to metro cities and 4 to 7 working days elsewhere. Remote, hill and island PIN codes can take 7 to 10 working days.

Shipping is free on prepaid orders above the threshold shown in your cart. Below that, a flat fee applies and is displayed in the order summary before you pay. Nothing is added afterwards.

Once your parcel is handed to the courier we email you the courier name and tracking number, and the live tracking link appears under My Account, Orders. Tracking can take up to 24 hours to start updating.

Not at present. We deliver to serviceable PIN codes across India only.

Refuse the delivery and tell us the same day. We will raise a claim with the courier and send a replacement or a full refund, including any shipping charge you paid.

Seven days from delivery. The item must be unused, unwashed and unaltered, with all original tags, labels and packaging intact, and with every part of the set included.

Innerwear, lingerie, shapewear and socks for hygiene reasons; custom-stitched or altered garments; and items marked non-returnable in a clearance or final-sale event.

Sign in, open the delivered order under My Account, Orders, and choose Request return or exchange against the item. Pick a reason, add photographs if the item is damaged or wrong, and submit. We review within 48 hours.

Refunds are issued after the returned item clears our quality check, and reach the original payment source within 5 to 7 business days. Cash-on-delivery orders are refunded by bank transfer to the account you provide.

Yes, subject to stock. Raise an exchange request the same way as a return. The replacement is dispatched once the original has been collected and cleared its quality check. If the size you want is unavailable, we refund instead.

Free of charge any time before dispatch, from the order page under My Account, Orders. Once handed to the courier an order cannot be cancelled, but you may refuse delivery or raise a return after it arrives.

Write to us immediately with your order number. If the parcel has not been dispatched we can usually update it. After dispatch the address is with the courier and cannot be changed.

Reviews can be written for delivered items. Open the order under My Account, Orders, and choose Write a review. Reviews appear publicly once they have been checked, usually within a day.

Write to us from your registered email address and we will delete your account and personal data, except records we are legally required to retain, such as invoices.